Terms of Service
Last updated:
Welcome to Simple CRM. These Terms of Service (the "Terms") are a binding agreement between SA SIMPLE CODE LTD ("Simple CRM", "we", "us", "our") and you. If you accept them for an organization, such as your employer, "you" and "Customer" mean that organization, and you confirm that you are authorized to bind it.
You accept these Terms when you click to agree, create a workspace or first use the Service, whichever comes first. If you do not agree, do not use the Service.
These Terms include, by reference, our Acceptable Use Policy, Privacy Policy, Data Processing Agreement and Copyright Policy.
1. Our Service
1.1 The Service. Simple CRM is an online work management platform at https://app.simplecrms.com: boards, items, views, dashboards, docs, forms, automations, file storage, and the REST and GraphQL APIs (together, the "Service"). Our public website at https://simplecrms.com is the "Site".
1.2 Changes to the Service. We keep improving the Service, so features may be added, changed or removed. If we make a change that materially reduces a core feature of a paid plan, we will tell your workspace admins in advance.
1.3 No reliance on future features. Your purchase is not based on any feature or functionality we may deliver in the future, or on any public statement we make about future plans.
1.4 Age. You must be at least 16 years old to use the Service. We may ask for proof of age.
1.5 Support. We provide support by email at simplecodesa+support@gmail.com on business days. Response times are best effort unless your order says otherwise.
2. Accounts and administration
2.1 Registration. To use the Service you need an account. The organization a workspace is created for is the Customer, and the person who creates it becomes its first Admin.
2.2 Your details and credentials. Give us accurate, current information, keep your password and API keys secret, and do not share an account between people. You are responsible for everything done under your account. If you suspect unauthorized access, tell us at once at simplecodesa+security@gmail.com.
2.3 Verification. Before we restore access to an account or share information about it, we may ask you to prove that you are entitled to it.
2.4 Admins. Admins act on the Customer's behalf. They can invite and remove users, set roles and permissions, manage billing, export and delete data, create API keys and connect integrations. We may rely on an Admin's instructions as the Customer's instructions.
2.5 Users and roles. Admins invite people ("Users") and give them a role, such as member, viewer or guest. A User's role and team membership decide what they can see and change. Customers must give each User the right role. For example, guest seats are for people outside the Customer's organization, not for its own staff.
2.6 Responsibility for Users. The Customer is responsible for all actions of its Users and for their compliance with these Terms.
2.7 Scripts, bots and AI agents. If you let a script, integration or AI agent act in your account, for example through an API key, you are responsible for what it does as if you had done it yourself. We may limit or suspend such access if it puts the Service at risk.
3. Customer Data
3.1 You own your data. Everything you or your Users put into the Service, including boards, items, updates, docs, files and form responses, is "Customer Data" and stays yours. You give us a limited, worldwide licence to host, copy, transmit and display Customer Data only as needed to provide, secure and support the Service, and to comply with the law.
3.2 Your responsibility. You confirm that you have every right, notice and consent needed to store Customer Data in the Service and to have us process it. We do not monitor Customer Data and are not responsible for it.
3.3 No sensitive data. Unless we agree otherwise in writing, do not store in the Service: payment card numbers, government ID numbers, health information, or other special categories of personal data under the GDPR or similar laws.
3.4 Public forms. If you publish a form, anyone with its link can submit data into your board. You are responsible for telling respondents how their data will be used and for having a legal basis to collect it.
3.5 Export. You can export your data at any time while your account is active.
4. Intellectual property
4.1 Our property. We and our licensors own the Service, the Site, our software, designs, documentation and brand, and all improvements to them. Customer Data is not ours. Nothing in these Terms transfers ownership of our property to you.
4.2 Your right to use the Service. During your subscription we give you a limited, non-exclusive, non-transferable right to access and use the Service for your internal business purposes, under these Terms.
4.3 Restrictions. You will not, and will not let anyone else:
- copy, modify or create derivative works of the Service;
- sell, resell, rent or sublicense the Service, or offer it to third parties as a service bureau;
- reverse engineer, decompile or try to discover the source code of the Service, except where the law allows it despite this restriction;
- remove or change any proprietary notices;
- use the Service to build a competing product, or benchmark it for publication without our written consent;
- break the Acceptable Use Policy.
4.4 Feedback. If you send us ideas or suggestions, we may use them freely, without any obligation to you.
4.5 APIs. You may use our APIs to connect the Service with your own systems. API keys act with the permissions of the User who created them and are subject to rate limits. We may change or retire API versions, and will give reasonable notice before retiring one you use.
4.6 Customer reference. We may name the Customer and show its logo as a customer of Simple CRM. To opt out, write to simplecodesa+legal@gmail.com.
5. Privacy and security
5.1 Security. We protect the Service and Customer Data with the measures described on our Security page.
5.2 Privacy Policy. Our Privacy Policy explains how we handle personal data about you as a User or visitor.
5.3 Data Processing Agreement. When we process personal data in Customer Data, we do so as the Customer's processor under our Data Processing Agreement, which forms part of these Terms.
5.4 Aggregated data. We may collect usage statistics about the Service and use them in de-identified, aggregated form to run and improve it. Such data does not identify the Customer, any User or any individual.
6. Third-party services and imports
6.1 Third-party services. The Service can connect to services that we do not operate, such as Google sign-in, webhooks to your own endpoints and other integrations ("Third-Party Services"). Your use of a Third-Party Service is governed by its own terms. We do not control it and are not responsible for it, or for what it does with data you send to it.
6.2 Imports from other platforms. The Service can import data from other platforms, including monday.com. You are responsible for having the right to export that data and to move it. monday.com is a trademark of monday.com Ltd. Simple CRM is not affiliated with, endorsed by or sponsored by monday.com Ltd. We refer to it only to describe compatibility.
6.3 Changes by third parties. A Third-Party Service may change or stop its service, or its API, at any time. We are not responsible if that affects a feature that depends on it.
7. Plans, fees and renewals
7.1 Plans. The Service is offered on free and paid plans. Each plan's features and limits are described on our pricing page or in your order.
7.2 Fees. Paid plans are billed in advance for each billing period (monthly or yearly), in US dollars, using the payment method you give us. You authorize us and our payment provider to charge it.
7.3 Taxes. Fees do not include taxes. You pay any applicable VAT, sales or similar taxes, except taxes on our income.
7.4 Upgrades and added users. If you upgrade or add paid users during a billing period, we charge the pro-rated difference for the rest of that period.
7.5 Automatic renewal. Subscriptions renew automatically for the same period, at the price then in effect for your plan, unless you cancel in the billing settings or by writing to simplecodesa+billing@gmail.com. Cancel a monthly plan before its renewal date, and a yearly plan at least 30 days before it.
7.6 Price changes. We will give at least 30 days' notice of a price increase. It applies from your next renewal. Promotional discounts apply only for the period stated.
7.7 Late payment. If a payment fails and is not fixed within 14 days of our notice, we may downgrade or suspend the workspace until it is paid.
8. Refunds and chargebacks
8.1 Refunds. If you cancel your first paid subscription within 30 days of purchase, write to simplecodesa+billing@gmail.com and we will refund the unused part of it. Otherwise, fees are non-refundable, except where these Terms say so or the law requires it.
8.2 Chargebacks. If you think a charge is wrong, contact us before disputing it with your bank. We may suspend an account while a chargeback is open, and if the chargeback turns out to be unjustified, you will pay the fees and the reasonable costs it caused us.
9. Free plans, trials and beta features
9.1 Free plans and trials. We may offer free plans and free trials, and may change their limits or end them. When a trial ends, the workspace moves to a free plan or becomes read-only until you subscribe.
9.2 Beta features. Features marked beta, preview or early access may be incomplete, may change, and may be removed.
9.3 No warranty. Free plans, trials and beta features are provided "as is", without any warranty or support commitment. Our total liability for them is limited to US$100.
10. Term, termination and suspension
10.1 Term. These Terms apply from the moment you accept them until all your subscriptions have ended and you stop using the Service.
10.2 Cancellation by you. You may cancel at any time. A paid plan stays active until the end of the billing period you already paid for. Closing the workspace ends these Terms.
10.3 Termination for cause. Either side may end these Terms if the other materially breaches them and does not fix the breach within 10 days of written notice. Either side may also end them if the other becomes insolvent, goes into liquidation or receivership, or makes an arrangement with its creditors, and the proceedings are not dismissed within 45 days. We may end them at once for a serious breach of section 4.3 or the Acceptable Use Policy.
10.4 Termination by us. We may end a free account with 30 days' notice. If we end a paid account without cause, we will refund prepaid fees for the unused period.
10.5 Suspension. We may suspend access, in whole or in part, if it is needed to protect the Service, other customers or the public, if the law requires it, if payment is overdue, or if you break the Acceptable Use Policy. When we can, we will tell you first and give you a chance to fix the problem. We will restore access once it is fixed.
10.6 What happens to your data. For 30 days after these Terms end, you can ask us to let you export your Customer Data. After that we delete it, as described in our Privacy Policy and Data Processing Agreement.
10.7 Survival. Sections 3.2, 4, 7 (for amounts owed), 10.6, 11 to 16, 20 and 21 continue after these Terms end.
11. Confidentiality
Each side may receive non-public information from the other ("Confidential Information"). Customer Data is the Customer's Confidential Information. Each side will protect the other's Confidential Information with at least reasonable care and use it only for this agreement. It may share it only with employees, contractors and advisers who need it and are bound by confidentiality. This does not apply to information that is or becomes public through no fault of the recipient, that the recipient already had or developed independently, or that it lawfully received from someone else. If the law requires a side to disclose Confidential Information, it will give the other side notice first where it is allowed to.
12. Disclaimers
We provide the Service with reasonable skill and care. Apart from that, and to the extent the law allows, the Service is provided "as is" and "as available". We disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not promise that the Service will be uninterrupted or error-free, or that data will never be lost. Keep your own copies of anything critical.
13. Limitation of liability
13.1 Excluded losses. To the extent the law allows, neither side is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill or data, even if it was told that such a loss was possible.
13.2 Cap. To the extent the law allows, each side's total liability under these Terms is limited to the fees the Customer paid us for the Service in the 12 months before the event that gave rise to the claim.
13.3 Exceptions. These limits do not apply to the Customer's obligation to pay fees, to breaches of section 4.3 or the Acceptable Use Policy, to the indemnities in section 14, or to liability that cannot be limited by law.
14. Indemnification
14.1 By you. You will defend us, and pay any resulting damages, costs and reasonable legal fees, against third-party claims that arise from Customer Data, or from your or your Users' breach of these Terms, the Acceptable Use Policy or the law.
14.2 By us. We will defend you, and pay any resulting damages and costs, against third-party claims that the Service, as we provide it, infringes their intellectual property rights. If such a claim is made or seems likely, we may change the Service so it no longer infringes, get you the right to keep using it, or end your subscription and refund prepaid fees for the unused period. We have no obligation for claims caused by Customer Data, by Third-Party Services, by changes to the Service that we did not make, by combining the Service with products we did not provide, or by use of the Service in breach of these Terms. This section is your only remedy for such claims.
14.3 Conditions. The side seeking protection must notify the other promptly, let it control the defense and settlement, and cooperate reasonably.
15. Your compliance with the law
We do not promise that the Service meets the legal requirements of every country or industry. You are responsible for deciding whether the Service is suitable for your purposes and for using it in a way that complies with the laws that apply to you, for example on records, marketing messages and personal data. The fees reflect the allocation of risk in these Terms, and both sides agree that it is reasonable.
16. Open-source components
The Service includes open-source software. Each component is licensed under its own licence, which applies in place of these Terms where the two conflict.
17. Export controls and sanctions
You will comply with the export control and sanctions laws that apply, including those of Israel, the United States and the European Union. You confirm that you are not located in, and are not acting for anyone located in, a country or region under comprehensive sanctions, and that you are not on any government list of restricted parties.
18. Government users
The Service is commercial computer software. If you use it for a government body, you receive only the rights that these Terms give to every other customer.
19. Changes to these Terms
We may update these Terms. We will post the new version here and update the date at the top. For a material change, we will also email workspace admins or show a notice in the Service at least 30 days before it takes effect. If you continue to use the Service after that date, the new Terms apply. If you do not agree, you may cancel before that date. If you do, we will refund prepaid fees for the unused period.
20. Governing law and disputes
20.1 Governing law. These Terms are governed by the laws of the State of Israel, without regard to its conflict-of-law rules. The UN Convention on Contracts for the International Sale of Goods does not apply.
20.2 Courts. The competent courts in Tel Aviv-Jaffa, Israel have exclusive jurisdiction over any dispute about these Terms or the Service, and both sides submit to them. Either side may still seek urgent injunctive relief, or protect its intellectual property, in any competent court.
20.3 Try to resolve it first. Before starting proceedings, the side with the complaint will send the other a written notice describing the dispute, to the address in section 22 or to the Admins' email addresses. Both sides will then try in good faith to resolve it for 30 days.
20.4 Individual claims only. To the extent the law allows, each side may bring claims against the other only individually, and not as a plaintiff or class member in a class, collective or representative action.
20.5 Time limit. To the extent the law allows, a claim about these Terms or the Service must be brought within two years after it arose.
21. General
- Entire agreement. These Terms, the documents they include and any order you sign with us are the entire agreement between us about the Service. If they conflict, a signed order prevails, then these Terms. Terms printed on your purchase orders do not apply.
- Assignment. You may not transfer these Terms without our consent, except to a successor of your whole business that is not our competitor. We may transfer them to an affiliate or a successor.
- Force majeure. Neither side is responsible for a delay or failure caused by events beyond its reasonable control. This does not apply to payment obligations.
- Notices. We send notices to the Admins' email addresses or show them in the Service. An emailed notice counts as received 24 hours after we send it, unless we learn that it was not delivered. Send legal notices to simplecodesa+legal@gmail.com or to our address in section 22.
- Independent parties. No partnership, agency or employment relationship is created by these Terms, and they give no rights to anyone else.
- Severability and waiver. If a provision cannot be enforced, it will be applied as far as the law allows and the rest still applies. A waiver must be in writing, and a delay in enforcing a right does not waive it.
- Language. These Terms are written in English. A translation is for convenience only, and the English version prevails.
22. Contact
SA SIMPLE CODE LTD, company number 516820560, [REGISTERED ADDRESS], Israel.
| About | |
|---|---|
| Product help and your account | simplecodesa+support@gmail.com |
| Billing and invoices | simplecodesa+billing@gmail.com |
| These Terms and legal notices | simplecodesa+legal@gmail.com |